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Frequently Asked Questions about our Scaffolding
How do I figure out what I need?
Simply decide what height at which you need to stand. You may need to
measure this as you want to be accurate and guessing isn't the best way
to figure this. This is generally referred to as the "platform height."
We quote all our packages with the platform height listed. This is the
actual, or very close to, height your feet will be located. "Working
height" is usually figured by adding 6 ft to the platform height. Once you
have the height you next need to decide what length you would like to have.
More is better. All our packages come in a standard 7 ft length. Widths
are standardized at 5 ft, but we do offer narrow packages for specialty or
"tight" areas. So our basic platform will be 5 ft wide and 7 ft long. This
is the area you have to walk around and work in. If you want a longer work
area then the increments are 7 ft. So the next size in length is 14 ft.
And so on....21 ft.......28 ft......35 ft. The same is true of the height.
Think of scaffolding as building blocks (or Lego sets for the kid in you)
where you stack one set, or "block", on top of the next. For our 5x5 sets
which are 5 ft high and 5 ft wide each set adds 5 ft of height.
Why do you offer packages?
We offer packages so you don't have to be a scaffold expert. Everything is
included. You don't have to worry about whether the stack pins, or spring
rivets, or the right number of walkboards are included. We have it already
completely figured to make it very easy to decide what you need. All you
have to do is figure the height and size platform as discussed above and we
probably have a package already put together.
Do our scaffold
products match other brands?
Our
main pattern is the industry standard. This pattern is 1.625 inches
in Outer Diameter and has a 27.75 inch lock spacing. This protects
your investment. When you buy from us you are buying a product
that is interchangeable with the leading most popular brand in the
USA........which we think is very smart. We offer other
patters now as well. Older patterns like Mighty, etc cannot be
interchanged with the vast majority of scaffold in the USA.
We feel it gives you peace of mind if you place a sizable order and
then need to add to your investment. If for some reason we are
not here in the future you can walk into literally 1000 locations in
the states and buy what you need and have it match right up.
Most other competitors do not adhere to this philosophy. Time
and time again I hear customers call and say I bought this from X
company and it won't fit anything else but they are out of business.
They usually conclude that it is best to sell that and replace it
with a leading pattern. Please do not underestimate buying the
leading US pattern. You will never regret this later and will
probably thank us for pointing this out when you need to sell or add
to your investment. So we recommend our yellow pattern
if you don't currently have scaffolding.
Waco/Safeway
We now have these patterns in stock. If you have Waco or Safeway
and wish to match the pattern we have it. Matching this pattern
means half way assembly you have to take it back down and take out a
mismatched part.
Is your scaffolding heavy duty?
Yes; we do not carry "light duty" scaffolding. Our sets all rate over
60,000 lbs to collapse. Osha generally allows a manufacturer to rate their
product with a 4 to 1 load safety margin. We like 16 to 1. So 60,000/16 =
3,750lbs. We like being on the safe side of things. Rest assured that
rating our sets at 3,750 with a 16X safety factor should assure you of the
ability of one or two men to stand high up with the utmost in safety and
confidence.
What about the quality of your product given the astounding
price?
We hear it every day. Sometimes a skeptical customer will call and
ask many questions and finally place an order. We are a small
southern type company and are "user friendly" and usually talking on
the phone with one of us for a few minutes will put a customer's
mind at ease concerning their purchase. When the product arrives we
get emails and phone calls saying "how nice" and some expressing
"shock" at how we can do this nice of a product at the price point
that we offer it. They always say "I wasn't expecting the product
to be this nice." We constantly work to improve every single little
flaw relentlessly. The fit of the pin, the quality of the
powdercoat, the packaging to help prevent scratches, the fade
resistance from sun damage, the consistency of the micron thickness
of our galvanizing, closer and ever closer tolerances both in
drilling and welding and on and on.
Why are you so much less than everybody
else?
When you deal with us you are dealing direct. We
are the company that designs, engineers, assembles, sells,
processes, palletizes, then ships your order. We source our raw
materials and parts from the best suppliers all over the world. Our
model of doing business is similar to Michael Dell of Dell
computer. He sells direct to the end user via the Internet. We
don't have or use "dealers". Look at what his way of doing
business did to IBM. They went out of the PC business as they
simply could not compete. Dealing with us means you cut out all the
middlemen. It's absolutely the most efficient way to buy
scaffolding. We sell to you at pricing that is below what other
companies charge their dealers. Think about that for a minute.
Most rental companies or scaffold dealers order the product, paying
$120 to 145 a set plus freight from the scaffold company they buy
from. Then they have to mark up the product by $20 to $60 per set
depending upon where they are located. If it's the Pacific
Northwest a "set" can be quoted as high as $300. New York is around
$180 to $240. So it varies based on the cost of living in an area
and how scarce the product can be found in a particular area.
Supply and demand is a factor. And lastly the local dealer after
paying incoming freight on small orders, then marking the product up
has to charge sales tax. Home Depot charges you up to $300/set and
then sales tax. Their tower packages directly copied us which we
took as a huge compliment but they are not direct so they have a
middleman and consequently you will pay roughly 80% more from Home
Depot for example on our 20 ft deluxe tower package then you will
pay sales tax too.
Why do you offer free shipping the way you do?
Shipping is a large part of the purchase price. We take the worry out
of this process by including it in the purchase price. If you compare
us you will, as a general rule, find that our quoted price is less than
anyone else you will find. Then we throw in free shipping.
They are higher to begin with and then add shipping charges that you have to
wait to be calculated. We don't! There is no mystery with us either.
Everything we sell is priced on the web site. We like a web site to
have full pricing right there so we can shop in an informed manner when we
shop online, so we figured you would too.
Do you charge sales tax?
No, we only charge sales tax if the product is delivered to NC or you pick
the product up at the warehouse. This can be quite a large difference when
pricing product locally.
How fast do you ship?
As a general
rule we ship within 3 days with the norm being 2 days. Sometimes we
have heavy demand and it's a bit longer. We do not promise you a set
time for shipping out or arrival, but we bust our buns to get it out as fast
as we humanly can. Truck service to the east coast is roughly 1
day from Ga to Va. Ok to Fl and Tx, Michigan and the states in these
areas are generally two day service. West Tx and further W and
northwest are three days or more. Mid West coast 4-6 days. Upper and
Lower West Coast as long as 7-10 days.
Do you charge extra for jobsite or home delivery?
Not as of 1-29-07. We have decided to drop this fee of $55 and so now you
can order and as long as you reach the minimum there are no additional
charges unless you are in an extremely rural area.
When should I order caster wheels versus leveling jacks?
Order wheels for inside use. We do not recommend them outside unless on
hard surface such as concrete or asphalt. We carry caster jacks for uneven
surfaces to level a rolling tower. Use level jacks outside or inside.
Level jacks give adjustability of the platform height of 24 inches
upward. This is often a very good trick to adjust where you are standing to
the exact perfect standing height so you can work productively and save your
back. We also carry level jacks for uneven surfaces. We call these swivel
jacks. We would recommend with any package to add the other jack or wheel
to it. If you order a rolling tower then add a set of jacks and vice
versa. The additional cost of jacks for a set is $57.96 and wheels $81.96,
and if ordered with the package is shipped free. If later you need to add
these freight can be an issue as well as a pain to reorder for such a small
amount of money gaining such a large amount of versatility.
What does a set consist of?
A set consists of 2 frames, 2 cross braces, 4 stacking pins and 4 spring
rivets to hold the stack pins in the frame.
How quickly can
my order arrive? Generally we will get the order processed and loaded on a truck quickly usually next day if order is placed on the cart at night or same day if you order in the morning..........
Can I track my
order?
We cannot give
a Bill of Lading number before Tami has done the freight paperwork and thus
generated a number. After the freight paperwork is completed we
usually pull, pack and ship very rapidly..... So after it's loaded you can
give us a call and ask for Tami in shipping. She can give you a
tracking number for your shipment so you can watch it travel all the way
across the country.
Yes our free
shipping includes to the curb delivery. The freight company
cannot unload and take the product any further than the curb.
This means they can't put it in the backyard or up to the end of the
driveway etc. This is an industry wide practice.
Now having said that if you like you could ask the driver when he arrives to
help you and tell him you'd be glad to offer him a tip. R @ L
has the highest quality employees in the business and many will be willing
to help out.......if you will kindly tell them you need help and would be
willing to tip them. Please do this up front so there is not a
misunderstanding as company policy is curbside delivery only.
Do you accept PO's or credit accounts?
No we do not accept credit or charge accounts or purchase orders. This
minimizes bad debt and eliminates an accounts payable department
entirely. This cost savings is then passed on to you in the form of the
lowest pricing in the industry.
Pricing Prices are subject to change without notice. We make every effort to
keep our site updated and correct. However, we will not be responsible
for typographical errors.
What forms of
payment do you accept?
We require
payment up front before your order ships. We accept Visa,
MasterCard, Discover, and American Express credit cards. We do not take
a credit card for an order over $4,000.00. We accept wire
transfer, cashiers checks(major bank) or money orders. Personal
checks will hold up the order for 14 days to ensure it clears. One
very easy way to transfer money that is the most efficient is the wire
transfer. It's not well known how easy it is to complete a
transaction using this method. Just see your bank and they can
send the money for a very small fee in a matter of minutes. The
banker simply hits a button. Our Bank info is located at this link
at the bottom of the page: http://www.scaffoldmart.com/contact.html. Just
print it out. Take this into your bank and give them the account and
routing numbers at the bottom of the page. Usually they will
need the address and phone number as well. Tell the banker
to have the "wire department" go ahead and "execute" the wire
immediately as you need the product shipped. Sometimes this
department can take up to a day to "execute" the transaction.
We have real time banking in our offices so we will see the wire hit in
minutes and can begin processing your order immediately. This
works especially well for rush orders. Call our office manager Bob and
tell him it's done and to be on the lookout for the funds.
Occasionally we have a new customer that will want to see the
product before payment. In this case where the order is a larger
order we will accept payment for the freight both ways for the order up
front and send the order COD. We do not do COD orders under
$4,000. A certified check is required when the truck arrives and
has to be approved as good before we ship. Simply scan and fax or
email it over to us to verify. The freight both ways is
required to cover the full amount of shipping if the customer declines
the order. There is a 3% COD fee charged by the freight company.
We have never had a customer not accept the product once it
arrives.......most are shocked at the quality. We had one
gentleman from La call as he opened the door and ordered another full
truck load on the spot. |
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